电话、电话会议的沟通技巧 Communication skills for phone calls, teleconferences

工作场所的电话技能对于商业成功至关重要。电话会议、客户更新、Skype/Zoom视频会议，甚至面试都是在电话和智能手机的帮助下进行的。在充斥着无数电子邮件和社交媒体帖子的数字时代，现场真人声音仍然是一种独特的力量。您和您的团队成员是否在使用电话以获得最大的业务成功？你的组织中有婴儿潮一代吗？他们害怕Skype视频和苹果FaceTime，给千禧一代的客户发短信的速度很慢。你的团队中有千禧一代吗？他们是否意识到婴儿潮一代希望他们的电话得到回复，他们的语音邮件得到回复？本课程适用于您团队中任何使用电话的人，以及所有希望与客户、客户、潜在客户、同事、投资者和老板加强沟通并取得业务成功的人。学生修完这门课程后将取得什么成就或能够做什么？

使用电话与客户、顾客、同事和老板进行有效沟通

避免电话失误，以免给人留下粗鲁和不专业的印象

在商务电话会议上有效地发言

在Skype和FaceTime通话中自信地展示自己

在商业生活的各个方面有效地使用电话

请注意：这是一门由真人讲授的电话沟通技巧课程，真人会进行沟通和演示。如果你正在寻找一门包含大量动画、幻灯片、特效、流畅编辑和机器人声音的课程，那么这门课程不适合你。

Phone skills in the workplace are critical to business success. Conference calls, client updates, Skype/Zoom video conferences, and even interviews are all conducted with the help of phones and smartphones. In a digital age filled with countless emails and social media posts, the voice of a live real person is still a unique force. Are you and your team members using the phone to maximize business success? Are there baby boomers in your organization? They're afraid of Skype video and Apple FaceTime, and texting millennial customers is slow. Do you have Millennials on your team? Do they realize that Baby Boomers want their calls returned and their voicemails answered? This course is for anyone on your team who uses the phone and anyone who wants to improve communication and business success with customers, clients, prospects, coworkers, investors, and bosses. What will students achieve or be able to do after taking this course?

Use the telephone to communicate effectively with clients, customers, coworkers and bosses

Avoid phone blunders that may give the impression of rudeness and unprofessionalism

Speak effectively on business conference calls

Present yourself confidently on Skype and FaceTime calls

Use the phone effectively in all aspects of business life

PLEASE NOTE: This is a telephone communication skills course taught by a real person who will communicate and demonstrate. If you are looking for a course with lots of animations, slides, special effects, smooth editing and robotic voices, then this course is not for you.