职场沟通：有效传达批评 Workplace Communication: Communicating Criticism Effectively

想象一下，如果你能在工作场所中给予员工、同事和客户建设性的批评，而他们能听从你的建议，并真正感激你的洞察力。你是否会感到欣慰，因为你知道自己在工作场所中向同事传达批评时，他们能够真心接受你的批评，并在这个过程中对你产生更好的感觉？

在这门“如何在工作场所中传达批评”的课程中，你将学习以下内容：

• 如何避免在工作场所传达批评时常见的错误
• 如何首先与同事建立信任
• 如何让你的批评显得客观和可信
• 如何包装你的批评，以便对方能够采取行动

这门课程主要通过口语讲座来传授。因为你正在学习的技能是和口语相关的，所以通过口语来学习是很有意义的。

在这门课程中，你将要学习的技能并非主要是理论或学术的。这是一项需要养成身体习惯的技能。这就是为什么你会被要求参加许多练习，在这些练习中，你需要录制自己的视频演讲，然后观看自己的表现。学习演讲技巧就像学习如何骑自行车一样。你只需要做很多次，不断练习，克服摇摆和跌倒，直到你掌握了这项技能。

这门课程包含大量的视频讲座，以及几本额外的书籍供你参考和学习。

Imagine if you were able to give constructive criticism to your employees, coworkers, and customers in the workplace and they were able to heed your advice and truly appreciate your insight. Wouldn't you take comfort in knowing that when you conveyed criticism to your colleagues in the workplace, they were able to genuinely accept your criticism and feel better about you in the process?

In this “How to Communicate Criticism in the Workplace” course, you will learn the following:

How to avoid common mistakes when communicating criticism in the workplace

How to build trust with your coworkers first

How to make your criticism seem objective and credible

How to package your criticism so that the other person can act on it

This course is delivered primarily through spoken lectures. Since the skills you are learning are related to speaking, it makes sense to learn through speaking.

The skills you will learn in this course are not primarily theoretical or academic. It is a skill that requires the development of physical habits. That is why you will be asked to take part in many exercises where you will be required to record yourself giving a video speech and then watch how you perform. Learning presentation skills is like learning how to ride a bicycle. You just need to do it many times, keep practicing, and overcome wobbles and falls until you master the skill.

This course contains a large number of video lectures, as well as several additional books for your reference and study.